Follow these steps to install your eSIM:
1️⃣ Ensure your device supports eSIM and is unlocked.
2️⃣ Connect to Wi-Fi before scanning the QR code.
3️⃣ Go to Settings > Cellular (or Mobile Data) > Add eSIM.
4️⃣ Scan the QR code provided by Simmove.
5️⃣ Follow on-screen instructions to complete the activation.

📧 Your eSIM activation QR code will be sent instantly to your registered email after purchase.
🛑 If you don’t receive it: Check your Spam/Junk folder or log into your Simmove account to retrieve it.

❌ No, each QR code is unique and can only be used on one device.
🔸 Once installed, it cannot be transferred or reused on another phone.

📩 Instantly! You will receive your QR code via email right after payment is confirmed.
⏳ In rare cases, it may take up to 5 minutes. If you don’t receive it, contact Simmove Support.

Simmove offers multiple prepaid data plans powered by Viettel, Vinaphone, and Mobifone, Vietnam’s top carriers.
🔹 Plan options: ✅ Daily ✅ Weekly ✅ Monthly
🚀 All plans provide 4G/LTE high-speed data with nationwide coverage.

🔗 Check the latest plans on our website!

📌 Your data plan starts immediately after eSIM activation.
✅ Activation happens when you scan the QR code and install the eSIM on your phone.
⚠️ Tip: Activate close to your travel date to maximize your plan duration!

🔴 If you run out of data: You can purchase an extra data package from the Simmove website.
⏳ If your eSIM expires: You will need to buy a new eSIM, as expired eSIMs cannot be recharged or extended.

We recommend purchasing your Simmove Vietnam eSIM before your trip. This allows you to activate it immediately upon arrival and stay connected without interruptions. However, you can still buy and activate your eSIM once you reach your destination if needed.

Yes! While PayPal is one of our payment options, we also accept bank transfers and other available payment methods at checkout. Simply choose the option that works best for you.

If you entered an incorrect email address during checkout, please contact our support team as soon as possible with your order details. We’ll update your email and ensure you receive your Simmove eSIM QR code without any issues.

If you’re having trouble scanning the QR code, try the following steps:
✅ Make sure your device supports eSIM and is unlocked.
✅ Clean your phone’s camera lens and align it properly with the QR code.
✅ Increase screen brightness if scanning from another device.
✅ If you cannot scan the QR code, you can install the eSIM manually by entering the SM-DP+ Address and Activation Code provided in your eSIM confirmation email.

This error usually indicates one of the following issues:
⚠️ Your device is locked to a specific carrier. Contact your provider to unlock it.
⚠️ Your phone does not support eSIM from international carriers. Verify eSIM compatibility in your device settings.
⚠️ The eSIM profile has already been installed on another device. eSIMs cannot be transferred once activated.

This error may appear when switching between SIMs or eSIMs. Try these fixes:
🔄 Restart your phone and try again.
📶 Ensure mobile data is enabled for the Simmove eSIM.
⚙️ Check your APN settings and set them to default.

If you’re unable to scan your eSIM QR code, there could be several reasons. Please go through the following checklist to identify the issue:

🔹 Is your phone eSIM-compatible and unlocked?
Make sure your device supports eSIM and is not carrier-locked.
If your device isn’t eSIM-compatible or unlocked, contact us, and we’ll help you find a solution.

🔹 Is your phone connected to WiFi?
A stable internet connection is required to install an eSIM. If your phone isn’t connected to WiFi, the QR code won’t scan properly.
📌 Tip: We recommend installing your eSIM before departure to ensure a stable connection. However, avoid activating it before arriving in Vietnam.

🔹 Try manual installation
If the QR code still doesn’t work, your phone’s camera may have an issue. Instead of scanning, select “Enter details manually” when prompted. Enter the SM-DP+ Address and Activation Code found in your eSIM confirmation email.

🔹 Have you already scanned the QR code?
An eSIM profile can only be installed on one device. If you’ve already used the QR code, scanning it again won’t work, and you may see an error like “Unable to Complete Cellular Data Change.”
👉 Check your SIM card manager or cellular settings to see if the eSIM is already installed on your phone. If not, contact us for assistance.

📞 Still not working?
If you’ve tried all the steps above and your QR code still doesn’t work, reach out to our support team for further assistance.